Return, Exchange & Refund Policy
At High Mark Bag Point, we want you to be happy with your purchase. Please read our return and exchange policy below.
Returns
We have a 3-day return policy, which means you have 3 days after receiving your order to request a return.
Returns are accepted if you receive a damaged, defective, or incorrect product. Eligible customers can request a refund or replacement.
To qualify for a return:
- Provide a clear package-opening video showing the issue.
- The item must be unused, with its original tags and packaging.
- Apart from the reported damage or defect, the item must remain in the condition in which you received it.
- A receipt or proof of purchase is required.
To request a return, contact us with your order details, opening video, and photos of the issue:
Email: highmarkbagpoint@gmail.com
WhatsApp: +91 8593898404
Once your request is approved, we will provide the return address and shipping instructions. Please do not send any item back without prior approval.
Exchanges
If you would like to exchange your purchase for another product, please contact us within 3 days of delivery.
- Condition: Items must be unused, unaltered, and in their original packaging with all tags attached.
- Courier fee: A ₹50 courier fee applies to preference-based exchanges and must be paid when your exchange request is approved.
- Return shipping: Customers are responsible for return shipping costs for preference-based exchanges.
- Availability: Exchanges are subject to stock availability. Any price difference will be confirmed before processing.
- Processing: Once we receive and inspect the returned item, we will arrange shipment of your replacement.
Preference-based exchange fees do not apply when we confirm that you received a damaged, defective, or incorrect product. We will arrange the appropriate return or replacement shipping in those cases.
Damages or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can review the issue and help resolve it.
Please keep the item, tags, and original packaging until your request is resolved.
Non-Returnable Items
We do not accept preference-based returns or exchanges for:
- Used or altered items.
- Items damaged after delivery.
- Sale or coupon-discounted items.
- Gift cards.
This does not exclude requests concerning damaged, defective, or incorrect products, or affect any applicable consumer rights.
Refunds
We will notify you after receiving and inspecting your return and confirm whether your refund has been approved.
Approved refunds will be processed to your original payment method within 10 business days. For payments that cannot be reversed through the original method, we will agree on a suitable refund method with you.
Your bank or payment provider may require additional time to credit the amount.
If more than 15 business days have passed since your refund was approved, please contact us:
Email: highmarkbagpoint@gmail.com